Privacy Policy

Who We Are

Trivana's web, iOS, and Android services are operated by Rerato, Inc. (Delaware, USA), which is the data controller for the processing described in this policy. The mobile applications may be published and distributed in app stores by our affiliate Rerato Technologies Private Limited (CIN: U58200HR2025PTC130654, registered at First Floor, Sector-17, Faridabad, Haryana 121002, India). That affiliate acts as an app-store publisher and distribution service provider where it is named in a store listing. Both entities are referred to as "Rerato," "we," or "us" where appropriate, and payments are billed by the entity shown at checkout or in the relevant app store.

Rerato also operates rerato.ai, our creator platform for AI hosts. If you use the same sign-in email on both products, we may link the two accounts internally so your relationship with us carries across products. The products keep separate databases; any link uses a one-way identifier derived from your email address, and you can ask us to delete either account independently.

Contact: support@trivana.ai

What Data We Collect

We collect the following types of information to provide and improve our services:

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  Account Information: Email address, name, and avatar (if provided through authentication)
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  Authentication Data: Google OAuth identifiers and basic profile information for web login, or a pseudonymous Supabase user ID for a zero-friction mobile player account
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  Usage Data: Games created and played, Daily Drop entries, answers, scores, streaks, challenges, host preferences, reports, blocks, and gameplay statistics
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  Technical Data: IP address, browser type, app version, device model, operating-system version, installation or push-notification identifiers, crash/diagnostic events, and cookies for security, delivery, and session management
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  User-Generated Content: Trivia prompts, game configurations, and uploaded content (such as PDFs, documents, or text from URLs) used to generate games

Why We Collect This Data

We use your information for the following purposes:

• •To provide login functionality and maintain your account
• •To enable gameplay features including scores, streaks, and leaderboards
• •To personalize your experience and remember your preferences
• •To ensure security and prevent abuse of our platform
• •To generate and regenerate trivia questions from your uploaded content (PDFs, URLs, or text)
• •To analyze usage patterns and improve our services
• •To send notifications you explicitly allow, such as the next Daily Drop or a challenge result

How We Share Data

We do not sell your personal data. We share data only with trusted service providers who help us operate Trivana:

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  Supabase: Authentication and database services
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  Vercel: Website hosting and infrastructure
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  Stripe & Razorpay: Payment processing and billing (Stripe for global payments; Razorpay for payments in India)
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  AI model providers: Large-language-model inference for question generation (game prompts and uploaded source content are sent for question generation; no personal account data is shared)
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  AI voice synthesis provider: Text-to-speech for the Smart Host feature (no personal data is sent)
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  AI facilitator video provider: Runway renders approved host audio and scripts into facilitator video or lip-synced media (no learner personal data is sent)
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  Cloudflare: Content delivery and media storage
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  Resend: Transactional email delivery
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  Google OAuth: Identity verification and authentication. If you sign in with Google, we receive your name, email address, and profile picture—never your password. Trivana's use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.
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  Google Firebase: Mobile push delivery, crash diagnostics, and optional product analytics. Firebase Analytics collection starts disabled in the mobile app and is enabled only after an explicit Settings choice; advertising identifiers and ad-personalization signals are disabled.
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  Analytics & monitoring (PostHog, Mixpanel, Sentry): Product analytics and error monitoring, using usage and technical data to keep Trivana reliable and improve it. Optional analytics run only with your consent (see Cookies).

The complete, current list of sub-processors we use is available on our sub-processors page.

Training & Learner Data

When you use Trivana for Training (or any team/business plan) to run quizzes for your employees, learners, or partners, you are the data controller for those records and Rerato acts as your data processor — we process learner data only to provide the service to you.

• What we store about learners: the name a learner types when they start a quiz (self-asserted, not identity-verified), a pseudonymous participant identifier, their responses, scores, completion time, and play timestamps. Learners do not create accounts and we do not collect their email or other contact details unless you choose to.
• Anonymous play is supported: a learner can play with any name; identity is not verified. Single-use invite links may be available on request to separate access, but a forwarded link still does not prove who completed the round.
• Reinforcement continuity: an essential, HTTP-only participant cookie may remain on the learner's device for up to 90 days so Day 0, Day 7, and Day 14 activity can be associated with the same pseudonymous learner. The cookie does not keep an expired or revoked participant link authorized; each round is checked separately on our servers.
• Retention & deletion: learner records are retained while your account is active. You can request deletion of a specific quiz's results, a cohort's data, or all learner data by emailing support@trivana.ai; we action deletion within 30 days. On termination, your source content and learner records are returned or deleted on request.
• Sub-processors & DPA: the providers we use to process this data are listed on our sub-processors page. A Data Processing Addendum is available for Business/Enterprise — contact us.

For a done-for-you workshop reinforcement pilot, we use the supplied workshop material only to produce, review, host, and support the purchased deliverables. We do not publish that material or the resulting private checks as public library content without permission. You can request deletion of the source material and pilot results at any time, subject to legal recordkeeping requirements.

Cookies

We use cookies to provide essential functionality:

• •Session Cookies: To keep you logged in during your visit
• •Authentication Cookies: To securely identify your account
• •Preference Cookies: To remember your settings and preferences
• •Training continuity cookie: To connect a participant's three private reinforcement rounds for up to 90 days without requiring an account; authorization for every round is still validated server-side

We show a cookie consent banner on first visit so you can accept or reject optional analytics cookies.

Trivana ChatGPT App

When you create a Trivana game through the Trivana app inside ChatGPT, OpenAI sends Trivana the tool request needed to fulfill your game creation request. This may include your requested topic, language, audience, host preference, difficulty, question count, optional title, and any URLs or source text you choose to include.

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  How we use it: To generate your trivia game, publish a shareable Trivana link (unlisted by default), prevent abuse, and record internal analytics labeled as ChatGPT App traffic.
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  What we do not receive: We do not receive your full ChatGPT conversation history, ChatGPT password, OpenAI account credentials, or data from other ChatGPT apps or threads.
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  Request metadata: Standard request metadata visible to our infrastructure, such as IP address, may be used for security, rate limiting, and fraud prevention.
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  Unlisted by default, with optional public featuring: Games created from ChatGPT are unlisted by default (anyone with the link can open and play them). Games that prove popular and pass our quality and accuracy checks may later be featured in the public Trivana library and search. You can opt out or request deletion anytime at support@trivana.ai.

You can disconnect the Trivana ChatGPT app from your ChatGPT settings. After disconnecting, Trivana will not receive new ChatGPT App requests on your behalf.

Data Retention

We retain your personal data for as long as your account is active. Uploaded source content (PDFs, documents, URLs) is stored to enable game editing and question regeneration, and is deleted when the associated game is deleted. If you request deletion of your account, we will remove your personal data within 30 days, except where we are required by law to retain certain information.

Standard mobile player accounts can be deleted immediately in the app. If you no longer have app access, the public account-deletion resource lets you start an assisted request without reinstalling Trivana, including for a pseudonymous account.

Your Rights

You have the following rights regarding your personal data:

• •Access: Request a copy of your personal data
• •Correction: Request correction of inaccurate data
• •Deletion: Request deletion of your account and data

To exercise any of these rights, please contact us at support@trivana.ai.

If you are located in the EU, UK, or California, you may have additional rights under applicable data protection laws.

Security

We implement reasonable technical and organizational safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Trivana is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us at support@trivana.ai so we can promptly remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@trivana.ai

Service operator and data controller: Rerato, Inc., Delaware, USA

Affiliated mobile store publisher and distributor: Rerato Technologies Private Limited, First Floor, Sector-17, Faridabad, Haryana 121002, India